Protective Services Resources

You have the right to the hospital's reasonable response to your request and needs for treatment and service within the hospital's capacity, mission and applicable law. It is your right as a patient in this facility to be allowed access to protective services. These services include advocacy services, certification and licensure agencies, and Medicare/Medicaid fraud, abuse reporting agencies, etc.

A list of agencies with telephone numbers and addresses is provided. If you need assistance or have questions regarding the need to access these services, Patient advocate Department is available to assist you Monday - Friday (9:00am - 5:00 pm), and the Nursing Supervisor will assist you during weekends and evenings.

Reporting Suspected Abuse/Neglect:

Texas Department of Human Services

Health Facility Licensure and Certification Division

Grievances/Complaints:

Huguley Hospital Patient Advocate

Texas Department of State Health Services 

State Board of Medical Examiners

State Board of Nurse Examiners

Medicare/Medicaid Fraud:

1-800-633-4227 (ask to speak to Medicare representative)    http://www.medicare.gov/

1-800-252-8263 ( ask to speak to Medicaid representative)    http://www.hhsc.state.tx.us/

Complaints Concerning Advance Directives

Texas Department of Health

The Joint Commission

Huguley Memorial Medical Center is accredited by The Joint Commission.  Issues concerning safety and quality of care should be referred to The Joint Commission and addressed to:

E-mail:
complaint@jointcommission.org

Fax:
Office of Quality Monitoring
(630) 792-5636
 
Mail:
Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181

If you have questions about how to file your complaint, you may contact the Joint Commission at this toll free U.S. telephone number, 8:30 to 5 p.m., Central Time, weekdays.

(800) 994-6610